Red Kettle 'Que (“we”, “our”, or “us”) values its relationship with you and takes your privacy seriously. In this Privacy Notice (“Notice”), we inform you about how we collect, use, and disclose the personal information that we collect about you through our website (“Site”) and the products and services available through our Site, and interactions with you (our “Services”). Please note that we may provide you with additional disclosures or notices based on your interaction with us (e.g. if you apply for employment with us) or based on your place of residency. If you are a California resident, please see Additional Information for California Consumers for additional disclosures.
PRIVACY & TERMS CONDITIONAL USE OF THIS SITE
INFORMATION WE COLLECT
We may collect information directly from you, about you from other sources, and automatically as you use our Services.
Information We Collect Directly From You: We collect information from you, including personal information, in various ways, for example, when you choose to share it with us, use and interact with our Site, register with us, sign up for newsletters, sign up to receive promotional communications, participate in a survey or promotion, purchase products or services from us, or otherwise contact or interact with us. In particular, we collect information about you if you take any of the following actions on our Site:
Customer Management and Support: We collect information when you contact us with an inquiry or comment regarding our products and services (whether through our Site (e.g., webform), including your name, email address, postal address, phone number and the nature of your inquiry or concern. We typically maintain a record of customer service interactions, including a recording of your call or a copy of your webform, for quality assurance and training purposes as well as to resolve and address your complaints, inquires, suggestions or issues. If you have created an account with us, however, this information is not associated with your account.
Newsletters and E-Mail Sign-up: We collect your email address if you choose to sign-up for our newsletter. You may unsubscribe from receiving our newsletter at any time by clicking on the unsubscribe link in the email or by managing your communication preferences in your account.
Purchases: If you make a purchase, you may check out through your account or through a guest account. If you make a purchase, we will collect contact details, payment method, shipping information, and telephone number. Payment and billing is handled by our payment service providers. If you place a gift order or order on someone else’s behalf, we also will obtain the recipient’s name and postal address from you. If you check out through your account, we maintain a record of your purchase history.
Surveys, Reviews, and Web Forms: We collect information you provide to us when you fill out web forms we provide on our Site or participate in one of our voluntary surveys, submit a review, or provide ratings for reviews. Content you submit as a review, such as your nickname and review of our products will be publicly visible to other users of the website.
Rewards and Promotions: We collect information about you if you choose to participate in one of our voluntary promotions or to reward you.
Other Information We Collect About You: We collect information about you through our social media pages and may combine them, such as name, “likes”, and other similar information we learn about you with other information we hold about you shared through our social media pages.
Information we collect Automatically: When you use our Services, we, and the parties we work with and who help us to place and manage advertisements, may use persistent and session cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information about you to deliver online advertisement that we think would be more relevant to your interest. We may also use such data to monitor your interactions with our emails, text messages and online advertisements. For example, we automatically collect certain information from you, such as the type of web browser and operating system you use, the name of your internet service provider, internet protocol (“IP”) address, unique device identifiers including mobile advertising identifiers and other information about your mobile devices(s), software version, geolocation information, the domain name from which you accessed our Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit our Site, the areas or pages of our Site that you visit, the amount of time you spend viewing or using our Site, the number of times you return to our Sites, other click-stream or site usage data, emails or ads that you open, forward or click-through to our Sites (“Usage Data”). We do not typically link this information with other personal information we collect about you (e.g., if you have an account with us, we do not typically associate this information with your account). We may, however, use automatically collected information to tailor our Sites and enhance your online experience by saving your preferences while you are visiting our Sites, and to help us identify Sites features, advertisements, and offers that may be of particular interest to you.
HOW WE USE YOUR INFORMATION
We may use your information, including personal information, for the following purposes:
For the purposes for which you provided it.
We may use the personally identifiable information collected through our website primarily for such purposes as:
- Helping to establish and verify the identity of users;
- Opening, maintaining, administering and servicing users' accounts
- Processing, servicing or enforcing transactions and sending related communications;
- Providing services and support to users;
- Improving the website, including tailoring it to users' preferences;
- Providing users with product or service updates, promotional notices and offers, and other information about Red Kettle 'Que and its affiliates;
- Responding to your questions inquiries, comments and instructions;
- Maintaining the security and integrity of its systems.
Administration, Providing and Improving our Services. To provide and maintain our Site and services; to improve our Site and services; to develop new features, products, or services; to authenticate users; to perform technical operations; to manage and fulfill your orders; to provide geolocation-based services; and for other customer service and support purposes.
Personalizing Content and Ads. We may use the information we collect about you to personalize and optimize the information and content we display to you, including marketing, promotional and sponsored content, as well as providing you with more relevant ads.
Marketing and Communications. To communicate with you about your account and use of our Site and Services via email, including to send you product updates; to respond to your inquiries; to provide you with news and newsletters, special offers, promotions, coupons, and for other informational, marketing, or promotional purposes as well as to poll your opinions through surveys or questionnaires, to operate a contest or sweepstakes in which you choose to participate; to associate your activities, customize content or tailor advertising across different devices and browsers that you use to access the Services (for instance, computers, tablets, mobile devices, applications, and websites). You may opt-out of such communications by following the opt-out instructions contained in the email you receive from us or where applicable in your account settings by adjusting your preferences. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you transactional communications about your account or any services you have requested or received from us.
Research and Analytics. To monitor, analyze and understand usage and activity trends, to conduct analytics on photos and images, and for other research, analytical, and statistical purposes. We also may use data in aggregated form to determine relevant advertising and to evaluate the success of our advertising campaigns. We also may share data in the aggregate with other entities to assist us with these purposes or for their own use.
Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
A). You may use this Site for your own personal, non-commercial informational or entertainment purposes only.
B). You may not copy, reproduce, reuse, retransmit, adapt, publish, frame, post, upload, modify, broadcast or distribute any Site Content in any way, including for any public or commercial purpose whatsoever, without our prior written permission.
C). You may not use any third parties’ likenesses, names, and/or properties without their express permission.
D). You may not send any material to this Site that is unlawful, harmful (including any virus), threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law.
E). We may review, edit or delete materials you or others send to this Site, but are not obligated to do so.
F). We may cancel any registration(s) or account(s) on this Site at any time, without notice or liability, for any reason, including if technical problems, irregularities or misuse occurs.
OWNERSHIP OF MATERIAL YOU SEND
We try to make this Site and its contents reliable, but inaccuracies may occur. Therefore, regardless of anything else on this Site or in these Terms:
A). Use of this site is at your own risk;
B). The Site is provided to you “as is”; and
C). To the fullest extent permitted by law, we and our related parties: Disclaim all warranties regarding this Site, and shall not be responsible or liable for any damages due to statements, errors or omissions in this Site; content infringing any third party’s rights; viruses that may be transmitted to your computer; linking to any other site or its nature or contents; or any other matter regarding this Site and your use of it.
By using this Site, you agree to indemnify, defend and hold harmless our related parties and us from all damages, costs and expenses, including reasonable lawyer’s fees and costs, arising out of any of the following:
A). Any claims for infringement of intellectual property rights, libel, and defamation relating to any materials you send to this Site;
B). Any activity relating to your internet account, including negligent or wrongful conduct by you or anyone using this Site through your internet account;
C). Your breach of any provision of these terms;
D). Any other matter regarding this Site and your use of it. You agree to use your best efforts to cooperate with us in the defense of any such matter. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
All Site Content remains the sole property of the applicable Content Owner and is protected under all relevant Copyright, Trademark and other applicable laws. Nothing on this Site should be construed as granting any license or rights to use or distribute any Site Content, without our or the express written agreement applicable Content Owner’s.
We control and operate this Site out of Stony Brook, NY (regardless of where hosting servers are located). All matters relating to this Site are governed by the laws of New York, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to this Site shall be in appropriate courts located in the above Jurisdiction. We do not warrant or imply that this Site or materials on it are appropriate for use outside of the U.S.A.. The information set forth in this Site concerning any products or services is applicable only in this Jurisdiction, and these products or services may not be available in all locations. If you are located outside of the U.S., you are solely responsible for compliance with any applicable local laws.
If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.
Please note, we may change information on this Site and/or this Policy, at any time without notice. You should regularly review this Policy for any changes. Any changes will be effective immediately upon the posting of the revised Policy on this Site. By continuing to use this Site, you agree to any changes, and by providing continued access to this Site we are providing you consideration for agreement to such changes.
Most web browser applications (such as Microsoft Internet Explorer and Mozilla Firefox) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
We do not partner with or have special relationships with any ad server companies.
Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Please note, that opt-out mechanisms are cookie based; so, if you delete cookies, block cookies or use another device, your opt-out will no longer be effective.
Clear GIFs, Pixel Tags and other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities users of our Services, help us manage content, and compile statistics about usage of our Services. We and our service providers also use clear GIFs in HTML emails to our customers, to help us track the effectiveness of our email communications.
Red Kettle 'Que has the appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We maintain physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from Red Kettle 'Que in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Red Kettle 'Que restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
This Site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other websites that you may link to/ from this Site. We ask our users to be aware that when they enter other websites they will be subject to privacy practices that may differ from ours. We encourage you to read the privacy statement of each website that you link to and that collects personally identifiable information. This Privacy Statement applies solely to information collected on this Site.
CONSENT AND NOTIFICATION OF CHANGES
Our services are not targeted to children under thirteen (13) years of age and we do not knowingly collect personal information from children under thirteen (13) years of age. If we discover that a child under thirteen (13) years of age has provided us with personal information, we will endeavor to delete such personal information from our systems.
Red Kettle 'Que welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to this, or any other issue at our CONTACT PAGE.